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The team at Filament have been delivering chatbot projects since 2014. That experience has yielded a methodology trusted by some of the biggest enterprises worldwide. That methodology, both art and science, is now wrapped into our Chat Services and our Filament Enterprise Bot Manager Platform. The art is designing a Conversational UX that engages and delights the user. The science is the deployment rigour that scales and continuously improves your enterprise chatbot capability.


Our team of Natural Language Processing experts, conversational architects, project managers and interaction designers help our clients make chatbots that go beyond a gimmick.


If you need your bot to answer customer questions based on some prior knowledge (FAQ document, knowledge base, etc.), you don’t need to design conversation flows. Just upload a QA spreadsheet and the bot is ready to answer questions.


SearchBot is our service that allows our clients to upload a document and search over it in a conversational way with the power of NLP. Features include – Improves with feedback, Ready to run on-prem, works with any document structure, Supports multiple languages, Supports independent document collection.


The First Chatbot Management System Built For Enterprise. Filament EBM sits on top of existing NLU platforms to offer greater control, flexibility and process for enterprise businesses.

Our Delivery Process

We pride ourselves on working flexibly and collaboratively. Whether you would like us to complete the full design and build of the bot, or to work with your existing agencies and in-house development teams, we are happy to work in the way that will deliver the best results.



We first work with you to establish the purpose of the chatbot. We will then advise on the conversational UX / NLP platform to use and on where to deploy the bot. We will also put together technical documentation for the bot during this phase.


Conversation Experience

We build out the conversation flows to achieve the chatbot’s purpose, including visual assets, buttons and info cards. We will write the copy for the bot responses and will work with you to layer on your brand personality and tone of voice.



We then develop the chatbot using our Bot Scaffolding in line with the approved conversation flows, copy and technical documentation.



We will test the bot for valid and invalid responses to user questions and make any updates to copy that are required to ensure the user experience is as seamless and natural as possible.


Deployment & Support

Once the chatbot is approved, we deploy it to the agreed channels and actively monitor it in the crucial post-launch phase. We respond quickly to make any tweaks that are needed.


Continuous Improvement

All of our clients have access to our Chatbot Management Portal to enable ongoing monitoring and content updates to be made in real time.


Our Technology & Tooling

The most common questions we get from our clients are around how to scale chatbots from both a technical and operational level. From a technical level, this may be how to scale the architecture to handle millions of conversations a day, or how to manage thousands of conversational flows, intents or locales. Operationally, this may be how to comply with GDPR, fit a chatbot solution into current processes and governance guidelines or how to successfully report measures of success.

Filament EBM addresses these challenges.




Managing 60 chatbots through Watson, SocialSignIn and Messenger

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Engaging with asthma suffers through Dialogflow & Messenger


Client testimonials

“You are exceptional partners and we feel very lucky to be working with you.”
Valerie Hargreaves - Senior Director Healthcare, Cohn & Wolfe (WPP)
“We are hugely impressed by the level of experience, professionalism and passion Filament has shown.”
Richard Mayo-Smith - Executive Producer, Google Zoo, HK
“The chatbot you delivered continues to surprise and entertain us!”
Scott Murphy - Customer Propositions, Hiscox Insurance UK
“Filament have deep expertise and have been a tremendous support in our adoption of NLP and Machine Learning technology.”
Henry Nash - Chairman, Sell My Home

On-going Bot Management

Like an employee, a chatbot needs to be continuously taught new things and skillsets. This is done by Bot Managers and Bot Operations (BotOps). We can help you find the right people in your business to perform these roles, or we can do these roles for you via a fully managed service.

Bot as a Service (BaaS)

Running and maintaining a successful bot requires time and effort. It’s a new channel very much like the introduction of social media. At Filament, we understand that introducing new technology can be tricky and that getting the right team around you can be a challenge.  Therefore, we offer a completely managed service. We will plan, build, test, launch and monitor a chatbot ability or you. Of course, this means working closely with your internal teams to get BAU processes in place, but going forward we will continuously review, report back on and improve the chatbots performance. 

Strategic Consultancy

We would like to ultimately see ourselves as external members of your team. Our hope is to become a trusted company that can help advise and upskill your company to become one that is leading in the AI Space and exchange the skills needed for you to create your own AI capability.  We do this through multiple levels of AI education, from c-suite courses, through to business and developer level courses. 

“At Filament, we are designing the next generation of chatbots. The next few years will see a revolution in the way bots are able to query your company’s knowledge graph, and their ability to provide visually rich experiences within the messenger channel.”
Rory McElearney
Conversational UX

Looking to introduce AI into your business?